Delivering Solutions
The Drive Business Results
Computer Central offers a diverse portfolio of services ranging from Busiess Consulting Services to Sales and Support. Regardless of your needs we can help you find and implement a computing solution that precisely fits your needs.
Key Services
Include
Network Design, Implementation and Maintenance - Remote and Cloud Based Computing Solutions - Mobile Device Business Integration (iPhone, Android, Tablets, BYOD, etc.) - Software Installation and Support
INSURANCE POLICY FOR YOUR NETWORK
Service Agreement
Key Benefits
Monthly Retainer – Your monthly retainer fee provides the following:
Remote Monitoring Services
We will remotely monitor and perform daily backups
Software updates to servers and workstations
Regular network vulnerability scans
Telephone and Remote Access Support
There is normally no additional charge for services provided via telephone or by remotely logging in to your workstations or servers. (except for special cases that may require extended remote support time to complete)
Reduced Hourly Rate
Any on-site service or extended remote support calls will be billed at a reduced rate of $50 per hour. (Normal rate is $150 per hour)
Guaranteed Response Times – 24/7 Support 365 Days a Year – We will respond to any service request within one hour by telephone. If it is determined to be a critical problem (work stoppage) we will be on-site within four hours. For service calls deemed non-critical we will be on-site within 24 hours (next business day), unless you request a particular date and time for our service call to be performed.
Disaster Recovery – We will develop, implement and maintain a disaster recovery plan to suit your needs and budget. Usually this will include a drive imaging backup solution for your servers in conjunction with redundant server hardware. We know how important your business is and will do our best to protect your investment and data.
Complete Coverage – not only will we cover your computer systems, we will also support all of your software applications thru use of your software company’s tech support centers. Our goal in servicing your network is to be a one stop provider capable of handling every type of request or problem you might encounter. We will NEVER say “it’s not our problem”.
Read our complete Service Agreement for full details.
PARTNER WITH COMPUTER CENTRAL
Let Computer Central
Be Your IT Department
Most small to medium size companies can't afford to maintain a full-time IT position let alone staff. Often times this leaves them depending on their most “tech savvy" employee to support their computer systems. This can lead to critical IT functions being neglected or overlooked completely.
With a Service Agreement from Computer Central you are gaining your own IT department.
OUR UNIQUE APPROACH TO YOUR SERVICE AGREEMENT
Other computer companies typically offer service contracts in blocks of time which you must pay for upfront. They don't offer a discounted rate and they expire after a period of time. They bill you for any time using those hours whether they are spent on site or via telephone and remote support. Once your block of time has been used you must purchase a new block before they will provide additional support. If your service block reaches its expiration date with remaining service hours they are forfeited and not refunded. Basically they are requiring you to prepay for service that has not been completed.
What makes our service agreement unique is that it's a month to month contract. This means that you can cancel your service contract at any time without forfeiting any fees. When you are on a monthly service contract we know that if we don't provide the highest level of service you could cancel at any time. Knowing this keeps us on our toes and sends a positive message to our customers, letting them know how much we value their business. It's all about commitment and integrity.
11650
+
Happy Clients
900
+
Account Number
5000
+
Finished Projects
32
+
Business Years
Resource
Get a copy of our most recent
Service Agreement
